In the world of healthcare, building a community of care is essential for providing award-winning services. At Ashton Manor, Chloe Isted, recently crowned the Best Registered Manager 2025 at the prestigious West Sussex Partners in Care awards, exemplifies the power of client involvement and staff support. Her leadership transforms care homes into spaces where both staff and clients feel valued and heard. By fostering an environment of inclusive care services, Chloe bridges the gap between professional excellence and personal touch, making a significant impact on the quality of life for residents. Join us as we explore how Chloe's compassionate and intuitive approach not only sets a benchmark for leadership in healthcare but also redefines what it means to truly care.
In the realm of healthcare, creating a supportive community is crucial for delivering exceptional care services. This section explores how client involvement and staff support contribute to building a thriving care environment.
Client involvement is a cornerstone of quality care services. At Ashton Manor, we prioritise the active participation of our service users in shaping their care experience.
Our approach includes regular service user meetings, where service users can voice their opinions and contribute ideas. For those unable to attend group discussions, we ensure their voices are heard through personalised visits.
Residents play a vital role in service developments, such as choosing colour schemes and designs during renovations. This level of involvement not only enhances the living environment but also boosts residents' sense of belonging and well-being.
One remarkable example is a previously disengaged resident who became more active in community life after seeing their room design ideas implemented. This showcases the positive impact of our inclusive, person-centered approach to care.
Staff support is equally crucial in building a community of care. At Ashton Manor, we recognise that well-supported staff are better equipped to provide exceptional care.
Our staff support initiatives include regular training sessions, open communication channels, and a supportive leadership structure. This approach ensures that our team feels valued and empowered in their roles.
We've observed a direct correlation between staff satisfaction and the quality of care provided. Happy, motivated staff members are more attentive, patient, and compassionate in their interactions with residents.
Moreover, our supportive environment fosters innovation. Staff members feel comfortable suggesting improvements and new ideas,contributing to the continuous enhancement of our care services.
Leadership plays a pivotal role in shaping the culture and quality of care in any healthcare setting. This section highlights the exemplary leadership at Ashton Manor and its impact on our award-winning services.
Chloe Isted, our Registered Manager, exemplifies exceptional leadership in healthcare. Her recent recognition as the Best Registered Manager 2025 at the West Sussex Partners in Care awards is a testament to her outstanding contributions.
Chloe's leadership style is characterized by compassion, intuition, and a hands-on approach. She consistently demonstrates a deep understanding of both staff and service user needs, fostering an environment of trust and mutual respect.
Her ability to tackle challenges head-on while maintaining a focus on positive outcomes has earned her the admiration of both staff and residents. Chloe's approachability and willingness to support her team, even across multiple services, set a high standard for leadership in the care sector.
Chloe's impact extends beyond day-to-day operations. Her leadership has inspired confidence in staff members, helping them overcome personal and professional challenges.
Under Chloe's leadership, both homes have achieved remarkable success in providing high-quality, person-centered care.
One of our key achievements has been the consistent improvement in resident satisfaction scores year after year. This is a direct result of our commitment to client involvement and staff support.
We've also seen significant progress in creating a more inclusive care environment. Our efforts to ensure every service user's voice is heard, regardless of their physical abilities, have led to more diverse participation in community activities.
The renovation project, which involved residents in design decisions, has not only improved the physical environment but also boosted overall morale and sense of community. This innovative approach to care home management has set a new standard in the industry.
Lastly, our staff retention rates have improved, reflecting the positive work environment fostered by Chloe's leadership. This stability in our care team contributes to better continuity of care for our residents.
